Refund Policy

1. General Policy

Whitmore Publishing House is committed to delivering high-quality creative and marketing services. Because our services involve significant time, creative effort, and resources from the outset of each project, our refund policy is structured to reflect the work invested at each stage.

All refund requests must be submitted in writing to info@whitmorepublishinghouse.com within the timeframes specified below.

2. Project Cancellation

Clients may cancel a project at any time by providing written notice. Cancellation fees are calculated based on the stage of work completed at the time of cancellation:

• Within 48 hours of signing: Full refund, less a $150 administrative processing fee.
• After 48 hours but before work begins: 75% refund of the total project fee.
• After work has commenced (up to 25% completion): 50% refund.
• After 25%–50% of work is completed: 25% refund.
• After 50% or more of work is completed: No refund is available. You will receive all deliverables completed to that point.

3. Refund Eligibility

You may be eligible for a partial or full refund in the following circumstances:

• Whitmore Publishing House fails to deliver agreed-upon services within the stated timeline due to our own fault.
• Deliverables fundamentally do not meet the agreed project brief after two rounds of revisions.
• A service is cancelled by Whitmore Publishing House before work has begun.

Refunds are evaluated on a case-by-case basis. We encourage clients to first communicate any concerns directly with their project manager so we can work to resolve the issue.

4. Non-Refundable Items

The following are non-refundable under all circumstances:

• Rush or expedited processing fees.
• Third-party costs (advertising spend, ISBN registration, distribution fees, printing costs).
• Strategy consultation and onboarding fees once the consultation has occurred.
• Any payment installment for work that has already been delivered and approved.
• Fees for completed revisions approved by the client.

5. Refund Process

To request a refund, please follow these steps:

• Email info@whitmorepublishinghouse.com with "Refund Request" in the subject line.
• Include your name, project details, and reason for the refund request.
• Our team will review your request within 5 business days.
• Approved refunds are processed within 10–14 business days to the original payment method.

6. Disputes

If you are dissatisfied with a refund decision, you may escalate the matter to our senior management team. We are committed to resolving disputes fairly and professionally. If no resolution is reached, disputes shall be governed by the laws of the State of New York.

7. Contact Us

For refund inquiries, please contact us:

• Email: info@whitmorepublishinghouse.com
• Phone: +1 (833) 951-0431
• Address: 408 Broadway, New York, NY 10013