Privacy Policy

Whitmore Publishing House ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information you provide directly:

• Name, email address, phone number when submitting inquiry forms.
• Project details, manuscript content, and creative materials you share with us.
• Payment information (processed securely via third-party payment processors; we do not store card details).
• Communications you send to us by email, phone, or chat.

Information collected automatically:

• IP address, browser type, and operating system.
• Pages visited, time spent on pages, and referring URLs.
• Device identifiers and cookie data.

2. How We Use Your Information

We use the information we collect to:

• Deliver, manage, and improve our services.
• Respond to inquiries and provide customer support.
• Send transactional communications related to your project.
• Send marketing communications (with your consent, and with the ability to opt out at any time).
• Analyze usage patterns to improve our website and service offering.
• Comply with applicable laws and legal obligations.
• Prevent fraud and ensure the security of our platform.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant advertising (e.g., Meta Pixel, Google Ads).

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Trusted third parties who assist us in delivering services (e.g., payment processors, email platforms, cloud hosting).
• Legal compliance: When required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate notice.

All third-party service providers are contractually required to handle your data securely and in accordance with applicable privacy laws.

5. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Client project data is typically retained for 3 years following project completion, after which it is securely deleted.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data ("right to be forgotten").
• Portability: Request a machine-readable copy of your data.
• Opt-out: Opt out of marketing communications at any time. Visit our Opt Out page.
• CCPA rights (California residents): The right to know what data is collected, the right to delete, and the right to opt out of sale of personal information.

To exercise any of these rights, please contact us at info@whitmorepublishinghouse.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:

• Email: info@whitmorepublishinghouse.com
• Phone: +1 (833) 951-0431
• Address: 408 Broadway, New York, NY 10013